Share information on the EDP Group’s strategy up to 2010 and the 10 main lines of action and reflect on the relevant contribution of EDP Solucões Comerciais to the realisation of this strategy.
Learn about EDP Solucões Comerciais’ main business indicators and encourage the analysis of EDP Soluções Comerciais’ 5 Strategic Directives for 2008/2010.
Promote reflection on the advantages of a process-based management and a constant attitude of continuous improvement and sensitise employees to the importance of service quality as an essential factor in guaranteeing total customer satisfaction, especially in the context of an increasingly liberalised market.
Emphasise the need to respect differentiated procedures when dealing with the Regulated and Liberalised customers market and reflect on the EDP Soluções Comerciais Code of Conduct and the need to scrupulously respect the confidentiality of customer information and confidenciality.
Share the pride and joy of belonging to a company that provides its employees with successful life stories and encourage the creativity and imagination of employees to come up with innovative ideas for the development of the Group’s business in the near future.